At Foxstrich, we take internet security seriously and we have developed this, as a way for abuse over the internet by a domain registered or hosted with us, to be reported to avoid the continuous exploitation of innocent users. Complaints such as but not limited to Phishing, Malware, Spamming, Copyright infringement, Trademark infringement, Disputes claim, Fraudulent claim, Defamation, Compromised accounts, Network abuse, Inaccurate Whois, Child abuse, etc can be reported.
If you need to report a domain name, email address or IP address involved in any illegal or abusive activity, here are some tips to follow to make this process easier:
You can send a mail to abuse@foxstritch.com or call +234 803 250 3456 providing concrete evidence such as the domain name(s) involved, and all necessary information or proof such as URL, screenshot, etc, to assist with the investigation of your report.
The following list explains the most common types of abuse we investigate and the required evidence we expect from you to support our investigation:
>>Type of Abuse and Description:
Child Abuse is adult content depicting minors (someone under 18 years of age).
Useful Evidence:
Abusive Domain(s)
Abusive URL(s)
>>TAD:
Copyright/DMCA is the content that is protected by copyright being published online with no authorization rights.
UE:
An official DMCA Takedown Notice that meets all the DMCA requirements set out in our Copyright and Trademark Policies.
>>TAD:
Email Abuse / Spam is an unsolicited commercial bulk email. This also includes “spamvertising,” i.e. advertising domains via spam sent from another network.
Legitimate emails are those complying with the requirements of the CAN-SPAM Act.
UE:
"From" Address
"To" Address
Full Email Headers
Email Content
>>TAD:
Fraud is wrongful deception with the intent to gain a monetary benefit (also known as the scam) or other benefits (i.e. access to personal details).
UE:
Abusive Domain Name(s)
Abusive URL(s)
Paid invoices or receipts
Screenshot of the abusive page
Email with full header and body (in case of email fraud)
>>TAD:
Phishing is a type of fraud with the intent to acquire sensitive information (usernames, passwords, PINs, credit card or bank account details) using fake websites that are almost identical to legitimate ones.
UE:
Abusive Domain Name(s)
Abusive URL(s)
Target of the attack (legitimate website)
Country your IP address belongs to (the content may be geo-blocked, so we will try using the corresponding proxy);
User-agent (mobile phone, PC) and browser (the content may vary depending on the device and software)
>>TAD:
Illegal Pharmacy is a website that sells or distributes medications with no valid prescription, outdated, substituted or counterfeit medications, thus violating the law.
UE:
Abusive Domain Name(s)
Abusive URL(s)
Screenshot of the abusive page
>>TAD:
Malware is a software used to disrupt computer operations, gather sensitive data, or gain access to private computer systems.
UE:
Abusive Domain Name(s)
Abusive URL(s)
>>TAD:
Hacking Activity is networking attacks such as port scanning, brute force, denial of service attacks, etc. with the intent to infect or exploit the victim’s resources, or for other illegal purposes.
UE:
Abusive Domain Name(s)
Abusive URL(s)
Abusive IP address
Date and time (including the time zone) of when the abuse took place
Full unmasked log of the attack generated by your firewall (with the source and destination IPs/domains, user-agent, timestamps and time zone)
>>TAD:
Trademark Infringement is the unauthorized use of a trademark or service mark on or in connection with goods and/or services in a manner that is likely to cause confusion, deception, or mistake about the source of the goods and/or services.
UE:
A formal notice of a trademark complaint that meets all the requirements set out in our Copyright and Trademark Policies.
>>TAD:
Whois Inaccuracy implies inaccurate, outdated or false contact details listed in Whois.
UE:
Abusive Domain Name(s)
Incorrect Contact Details
A returned email with the header
>>TAD:
Abuse Reports stand for any other inappropriate content, including but not limited to: identity theft, unauthorized redirect/frame/IP pointing, defamation, terrorism propaganda, HYIP, warez, etc.
UE:
Abusive Domain Name(s)
Abusive URL(s)
Screenshot of the respective abusive page
Multiple complaints regarding the same issue should be consolidated in a single support ticket, ensuring that tickets are not duplicated. If you have a ticket opened with our Legal and Abuse Department and would like to provide more details or have further questions, please continue this conversation via the ticket. This reduces cross-referencing and confusion, contributing to an efficient and timely communication.
You may check the status of your ticket online. Here is the description of statuses that indicate the results of our investigation:
Abuse confirmed - the reported abusive activity was confirmed and is either in process of mitigation or is already mitigated.
Abuse not confirmed - the reported abusive activity is not verified.
Abuse partially confirmed - only some of the reported services are confirmed to be involved in abusive activity.
Upon receipt of the information above, Foxstrich will investigate and take necessary actions to prevent further damages. While we investigate, we reserve the right to temporarily deny access to or remove the alleged infringing material from our website, or take any other appropriate measure. If the Complaining Party has a legitimate claim, we reserve the right to permanently remove, suspend, deny access to the infringing material or take any other appropriate measure. If there is no legitimate claim, we will immediately restore access to the allegedly infringing material.
Please note that Foxstrich cannot act as an arbiter between the complaining party and its client based on allegations of fraud. In cases like this, the complaining party will be required to file a complaint at the police station or through a Law enforcement agency so that the case can be duly investigated.
You can read more about our Trademark/Copyright Infringement Policy via this link.
